Customer Care

Welcome! There’s a lot of Learning FUN to explore. Browse by design or character collection, by product type, or by need (homeschooling, office, family favorites, and more). Get inspired by our activity and display ideas too. Enjoy!

If you received a Promo Code from us, that’s awesome! Simply enter the code into the Promo Code box during checkout and the discount will be applied to your order. If there’s a minimum dollar amount required for the code, your order total must meet the required minimum before tax and shipping fees.

Important: Offers may not be combined. Only one promo code may be used per order. 

If your Promo Code doesn’t work and you think it might be in error, contact Customer Care to verify your code is correct.
Email: CustomerCare@TRENDent.com
Phone: 1-800-860-6762

We accept the following credit cards: Visa, MasterCard, American Express, Discover, and Diners Club. We also offer Express Checkout online for Google Pay account members.

We also accept TREND enterprises, Inc. digital gift cards. See more details on gift cards under the General Information tab.

Absolutely! We are happy to accept Purchase Orders from schools and other accredited institutions.

Orders placed by fax or email must include:
     1. Authorized and signed Purchase Order
     2. Order Form:
          • Must include the PO number
          • Must include a valid email address for confirmation emails
     3. Name of the person authorized to place the order
     4. If seeking tax exemption, please provide the Tax Exempt # on the Order Form. Your tax exempt certificate should be on file with us to avoid delays.

Note: all items listed above must be provided or your order will not be processed.

To order by email, scan & email your documents to CustomerCare@TRENDent.com.
To order by fax, send the Order Form and PO to 1-800-845-4832.

Watch your email for updates! Order confirmation, tracking, and payment emails will be sent to the address provided on your Order Form.  

No. Accounts are offered to you for convenience. With an account, you can easily review past and current orders and store shipping and billing information to make checking out faster. If you choose not to create an account, you'll need to provide your payment, billing, and shipping information each time you order.

If you’ve received a gift card, creating an account will allow you to check your balance online.

No. We do not have a minimum order requirement on our site. Shop as often as you like!

We’ll happily accept your tax exempt order by email, phone, or fax. Tax except orders cannot be placed online. Please note: a valid tax exempt certificate needs to be on file with us to be eligible for tax exempt status. Call or email Customer Care to inquire about the status of your certificate.

Tax exempt orders must include the following information:
   1. Order Form, including:
        •  Tax Exempt ID
        •  Valid email address for order communication 
        •  Name of the person authorized to place the order
   2. Tax Exempt Certificate (if not on file with us)
   3. Authorized and signed Purchase Order (if applicable)

Please have the above information available when calling to place your order.

Note: As required by law, orders must be placed in the name of a valid tax exempt organization to qualify for tax exemption.

Watch your email for updates! Order confirmation, tracking, and payment emails will be sent to the address provided on the Order Form.

Email: CustomerCare@TRENDent.com
Phone: 1-800-860-6762
Fax: 1-800-845-4832

We process orders as quickly as we can to get your products to you as soon as possible. Please call Customer Care (1-800-860-6762) to verify whether your order may be changed or canceled. While we will do everything we can to accommodate your request, there is a limited time when an order may be changed or canceled. If an order has already been processed, it may not be able to be recalled. 

Note: Digital download orders may not be canceled or recalled once the purchase has been made. These products are nonrefundable. Exchanges/refunds will not be issued for digital purchases.

Refer to our Returns & Exchanges (below) for details on how to return or exchange your items.

We’re here to help! We stand by our Satisfaction Guarantee 100% and want you to be happy. If you aren’t satisfied with product you’ve purchased, contact Customer Care within 60 days of purchase. Follow the steps below and we will happily exchange or refund your purchase.

Note: Digital download products may not be returned or exchanged. Digital product purchases are nonrefundable.

Return Instructions:
Contact Customer Care by email or phone. If emailing, please be sure to include the reason for the return or exchange. Refunds may be issued back to the credit card charged for the original order. If another payment method was used, a refund check may be issued. Refunds are processed as soon as we’ve received your returned merchandise, usually within 7 days of receipt. You will receive an email confirmation indicating your refund has been issued. 

We do our best to ensure orders are correct and packaged for damage prevention, however, mistakes can happen. If your order arrived damaged or if you received the incorrect items, please retain original packaging materials and contact us right away so we can make it right.

Thanks for shopping! We’ll keep you updated on your order status with an order confirmation email and a shipping confirmation email. Emails will be sent to the address provided at the time of your order.

If you created a user account, you may sign in to check the status of your order at any time.

If you have not received your order in the estimated time provided or cannot locate your status emails, contact Customer Care and they will be happy to assist you. For fastest service please be prepared with your order number or name and address.  

We process and ship orders Monday – Friday. Orders placed during non-business hours, like weekends or holidays, will not process until the next business day. You’ll receive a shipping confirmation email from us with tracking information when your order ships. It may take 24-48 hours for tracking details to show on the carrier’s site.

Expect Standard Shipping orders to ship within 3-5 business days of placing your order. Refer to your shipping confirmation and tracking email for more specific delivery timing.

If you need your order sooner, choose Next Day or Two-Day Shipping at checkout. Shipping cost will update to reflect expedited rates.

All domestic shipping and handling rates are based on the total dollar amount of your order (before shipping fees and taxes). “Domestic” refers to the contiguous United States only. Refer to the grids below for shipping rate estimates. Your final shipping rate will be shown to you before you submit your order.

Oversized Items Surcharge

Orders containing any of the following oversize items will have an additional surcharge of $20.00 added to the total to cover additional packaging and handling requirements. Free Shipping or other promotions will not discount this surcharge.

Oversized items include:
• T1021X Bulletin Board Sturdy Folder File 'n Save System®

Orders shipped to Alaska, Hawaii, Puerto Rico, Guam, and U.S. Virgin Islands addresses are charged at our Standard Shipping rate, plus a $15.00 surcharge. Additional delivery fees may apply and are the responsibility of the customer. Requests for expedited shipping will also incur additional fees.

As of November 7, 2023 TREND no longer accepts website orders shipping to Canada due to customs fees, duties, and other unknown charges that are not created by or paid to TREND yet are the responsibility of you, the customer. Please see "Do you ship internationally?" for Canada shipping options.

Yes, however, we currently do not accept international orders on our website. "International" refers to delivery addresses outside of the contiguous United States except locations in Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, and APO/FPO addresses.

Please email, call, or fax us to place an order with an international delivery address. 
     • Shipping for international orders will be charged at actual freight cost
     • Orders require prepayment in U.S. funds
     • Orders will be shipped Priority Mail unless otherwise specified 

Email: CustomerCare@TRENDent.com
Phone: 1-800-860-6762
Fax: 1-800-845-4832

Safety is #1 for us! The safety, certification, and testing of our products is extremely important to all of us here at TREND. All TREND products adhere to the regulations set forth by the Consumer Product Safety Improvement Act of 2008 (CPSIA). We are committed to producing products that meet or exceed CPSIA regulations as well as our own high quality standards that you have come to expect from us.

If you’d like to see the safety certificate for a specific product, contact Customer Care to request General Conformity Certificates ("GCCs").

For your convenience, Choking Hazard Warnings are shown on each individual product page throughout our website.  

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we will promptly replace it, exchange it, or provide a refund. Refer to our Returns & Exchanges for details and refund restrictions or contact Customer Care and they will be happy to help you!

Contact Customer Care for a list of retailers near you.
Email: CustomerCare@TRENDent.com
Phone: 1-800-860-6762

Nice to meet you!

TREND has a long history of Making Learning FUN! In 1968, TREND created the first-ever bulletin board sets, providing teachers with a new, more effective way to brighten classrooms and introduce subject matter. Since then, TREND has introduced thousands of innovative learning products and adults and children everywhere have discovered fun, new ways to motivate, educate, and celebrate achievement. Take a look around our site to see what Learning FUN can do for you!

TREND is located at 300 9th Avenue SW in New Brighton, Minnesota 55112

Yes! If you’re shopping for someone else and not sure what to buy them, give them the gift of Learning FUN with a TREND enterprises, Inc. digital gift card! Shop gift cards here.

How and when will I receive my gift card?

Our gift cards are digital, so you’ll receive a gift card code via email to use toward purchases on our website. Pass the gift on to the lucky recipient by forwarding them the email or printing out the gift card from the email.

Gift cards are emailed once your payment has been fully processed. Payment processing times may vary. Please allow at least 30 minutes for your gift card to arrive in your inbox. If you’ve been charged for your purchase but have not received the gift card email, please check the spam filter location in your inbox. Feel free to call Customer Care with any additional questions regarding delivery.

TREND digital gift cards:

• Never expire
• Have no added fees or taxes
• Require a valid email address (for the purchaser)
• Must be redeemed online at TRENDenterprises.com

Gift cards may be used:

• To buy anything on TRENDenterprises.com except additional gift cards
• Multiple times as long as there is a balance; they may not be reloaded
• In conjunction with promo codes and shipping discount codes
• In combination with other gift cards
• As payment toward the order total, including taxes and fees
• For any online order; gift cards cannot currently be redeemed over the phone

How do I check my card balance?

If you’ve set up an account, use the link in the email to register your gift card to your account and check the balance.
You may also call Customer Care to check the balance on your gift card. Please be prepared to provide the last 4 digits of your gift card code.

How do I use my gift card?

When you’re finished shopping, go to checkout. Enter the gift card code (from your email) into the “Gift Card or promo code” bar to apply it toward your purchase total. You can keep using the code until you’ve used it up!

Enter each promo code (if any) or additional gift card code(s) separately and click “Apply” after entering each one. If your purchase amount exceeds the gift card value, you’ll need to enter an additional payment to complete your purchase.

If you’re interested in becoming a TREND retailer (online, catalog, or retail store), we’d love to hear from you! Contact a TREND Customer Care representative today to see how we can help you get started and find the right product assortment for your store.


Email: CustomerCare@TRENDent.com
Phone: 1-800-328-5540
Hours: Monday – Friday, 8:00am to 5:00pm CT 

TREND enterprises, Inc. does not accept unsolicited product ideas at this time. Any unsolicited ideas sent to TREND will be destroyed.