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Customer Service

We're dedicated to providing top-quality service! If you don't find the answers you need here, please call and we'll be happy to help you.






The TREND Guarantee
If any TREND product doesn't meet with your full approval, we will promptly replace your order or refund your purchase price.

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Contact Information
We want to help you! For information regarding…

Order Status
· Call toll free 1-800-860-6762
· Email us at
orders@trendent.com

 

Website Difficulties or Suggestions
· Email us at webmaster@trendent.com

 

General Inquiries, Product Feedback or Ideas
· Call toll free 1-800-860-6762
· Email us at custserv@trendent.com

 

Becoming a TREND Dealer
· Would you like to sell TREND products through your retail, catalog or Internet business?
· Click here to contact us with your questions and ideas.

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Placing An Order
Ordering with TREND is easy! You may…

Order Online
· Safe, secure, reliable
· Receive an email confirmation after every order
· International orders currently cannot be placed online; please call, fax or email orders being shipped outside the USA
·There is NO minimum order required for online purchases

 

Order by Phone
· Call toll free 1-800-860-6762
· Call center hours are 8am – 5pm CST, Monday – Friday
· There is a $25 minimum order requirement for phone purchases

 

Order by Fax
· Fax your order toll free to 1-800-845-4832
· Available 24 hours
· We welcome purchase orders!
· There is a $25 minimum order requirement for fax purchases

 

Order by Mail
Send your order to:

TREND enterprises, Inc.
PO Box 64073
St. Paul, MN 55164

· Please make checks payable to TREND enterprises, Inc.
· There is a $25 minimum order requirement for mail purchases

 

Shop for TREND products near you
·
Click here to search retail locations by zip code

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Shipping Charges and Taxes
Below is our shipping schedule and tax policy.

Continental U.S. and APO Shipping Charges
· Orders up to $29.99 -- add $4.50
· Orders of $30.00 or more -- add 15% of product total
· $60 maximim shipping charge

 

International Shipping
· charged at actual freight cost
· requires prepayment in U.S. funds and will be shipped international priority mail unless otherwise specified.

 

Taxes
· MN Residents add sales tax of 6.5% plus appropriate city and county tax
· CA Residents add sales tax of 7.25% plus appropriate city and county tax


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Privacy Policy
If you wish to order products through this Web site, TREND requires you to enter a minimum of personally identifying information, and provides you the option to establish a password-protected User ID. TREND will only use your personally identifying information to provide the products, services or other benefits you request.

TREND will not share your personally identifying information to third parties unless you specifically request that we do so. TREND does not knowingly collect personally identifying information from children under the age of 13, and will do its best to eliminate such information upon written notice that it has been obtained.

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Security Policy
Your personal and credit card information is 100% secure when you shop at www.TRENDenterprises.com.

Is it Safe to order on the Internet?
We take web site security issues very seriously. Our web site shopping system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Netscape Navigator, Netscape Communicator or Microsoft Internet Explorer, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.

What if I don't have a secure browser?
You can download a free copy of
Microsoft Internet Explorer.

What if my browser is not secure and my Online Service won't let me use any other browser?
That's ok. You can still order by phone. Just call us toll-free at 1-800-328-5540. You can, of course, construct your order online and choose an Alternative Payment Method to Pay by Fax, Pay by Mail, Pay by Phone, or Pay by Purchase Order.

Netscape Communicator version 4.05 and earlier:
If you are using Netscape Communicator version 4.05 or earlier, your browser includes a security component set to expire at the end of 1999. Netscape and its security partner VeriSign encourage all users of these browser versions to update their browsers as soon as possible.

Storing your credit card?
We authorize your credit card purchase through the VeriSign® Credit Card Processing Network, the leader in Internet web site credit card processing. Click here to view our SSL Certificate Status.

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