100%
Satisfaction Guaranteed!
If any TREND product doesn't meet with your full approval, we will
promptly replace your order or refund your purchase price.
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Contact Information
We want to help you! For information regarding…
Order
Status and Tracking
· Click
here to track your order (web orders only)!
· Call toll free 1-800-860-6762
· Email us at orders@trendent.com
Website
Difficulties or Suggestions
· Email us at webmaster@trendent.com
General
Inquiries, Product Feedback or Ideas
· Call toll free 1-800-860-6762
· Email us at custserv@trendent.com
Becoming
a TREND Dealer
· Would you like to sell TREND products through your retail,
catalog or Internet business?
· Click here to
visit trenddealer.com, our new business-to-business website.
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Placing An Order
Ordering with TREND is easy! You may…
Order
Online
· Safe, secure, reliable
· Receive an email confirmation after every order
· International orders currently cannot be placed online;
please call, fax or email orders being shipped outside the USA
·There is NO minimum order required for online purchases
Order
by Phone
· Call toll free 1-800-860-6762
· Call center hours are 8am – 5pm CT, Monday –
Friday
· There is a $25 minimum order requirement for phone purchases
Order
by Fax
· Fax your order toll free to 1-800-845-4832
· Available 24 hours
· We welcome purchase orders!
· There is a $25 minimum order requirement for fax purchases
Order
by Mail
Send your order to:
TREND enterprises,
Inc.
PO Box 64073
St. Paul, MN 55164
·
Please make checks payable to TREND enterprises, Inc.
· There is a $25 minimum order requirement for mail purchases
Shop
for TREND products near you
· Click
here to search retail locations by zip code.
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Shipping Charges and Taxes
Below is our shipping schedule and tax policy.
Standard Shipping & Handling Charges
Continental
U.S. and APO Addresses
|
Order Value |
Standard Charges |
|
Up to $34.99 |
$5.50 |
|
$35.00 - $499.99 |
15% of product total |
|
$500.00 or more |
10% of product total |
International
Standard Shipping
· Charged at actual freight cost
· Requires prepayment in U.S. funds and will be shipped
International Priority Mail unless otherwise specified.
Expedited Delivery Ordering
We offer 2-Day and Next Day expedited delivery for orders placed over the phone.
You may also shop online and complete your order by phone.
Simply select the "Pay by Phone" option during online checkout,
and have your credit card information ready when you call.
Expedited orders may be placed on business days only, not on weekends and holidays.
Expedited orders are shipped and delivered on business days only.
Expedited Delivery Rates
Below are the rates* for expedited delivery effective August 27, 2009.
Order values reflect the product total of your order, excluding shipping and taxes.
|
Order Value |
2-Day Service |
Next Day Service |
|
Up to $34.99 |
$22.95 |
$27.95 |
|
$35.00 - $499.99 |
15% + $16.95 |
15% + $22.95 |
|
$500.00 or more |
10% + $29.95 |
10% + $44.95 |
* Rates apply to orders shipping to addresses within the Continental
US only and are subject to change. We cannot expedite orders to
PO Boxes.
For orders shipping to APO / FPO addresses, Alaska, Hawaii, US Territories (such as Puerto Rico), or foreign countries, please call Customer Service for an expedited delivery quote.
Expedited Delivery Times
Below is the delivery schedule for expedited orders. Schedule reflects delivery of in-stock items with full payment received prior to shipment.
Expedited orders placed by 12 noon CT will ship same day.
Expedited orders placed after 12 noon CT will ship the following business day.
Order Placed by
12 noon CT* |
2-Day Service |
Next Day Service |
|
Monday |
Wednesday |
Tuesday |
|
Tuesday |
Thursday |
Wednesday |
|
Wednesday |
Friday |
Thursday |
|
Thursday |
Monday |
Friday |
|
Friday |
Tuesday |
Monday |
|
Saturday** |
Wednesday |
Tuesday |
|
Sunday** |
Wednesday |
Tuesday |
* Add one additional day for delivery on orders placed after 12 noon CT. If you choose to complete an online order by phone, you must call to complete your order by 12 noon CT for your order to ship same day.
** Online orders placed on weekends and holidays may be completed
by phone on the next business day to receive expedited service.
On that next business day, you must call to complete your order
by 12 noon CT for your order to ship same day.
Please call toll free 1-800-860-6762 to place an expedited delivery order.
Call center hours are 8am - 5pm CT, Monday - Friday.
Taxes
· CA Residents add sales tax of 7.25% plus appropriate
city and county tax
· MI Residents add sales tax of 6% plus appropriate city
and county tax
· MN Residents add sales tax of 6.75% plus appropriate
city and county tax
· WA Residents add sales tax of 6.5% plus appropriate city
and county tax
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Privacy Policy
If you wish to order products through this Web site, TREND requires
you to enter a minimum of personally identifying information, and
provides you the option to establish a password-protected User ID.
TREND will only use your personally identifying information to provide
the products, services or other benefits you request.
TREND will not
share your personally identifying information to third parties unless
you specifically request that we do so. TREND does not knowingly
collect personally identifying information from children under the
age of 13, and will do its best to eliminate such information upon
written notice that it has been obtained.
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Security Policy
Your personal and credit card information is 100% secure when you
shop at www.TRENDenterprises.com.
Is it
Safe to order on the Internet?
We take web site security issues very seriously. Our web site shopping
system is based on the SSL (Secure Socket Layer) encryption standard.
Provided you are using an SSL-compliant browser such as Netscape
Navigator, Netscape Communicator or Microsoft Internet Explorer,
you'll be able to conduct end-to-end encrypted transactions without
fear of an intermediary obtaining your credit card information.
What
if I don't have a secure browser?
You can download a free copy of Microsoft
Internet Explorer.
What
if my browser is not secure and my Online Service won't let me use
any other browser?
That's ok. You can still order by phone. Just call us toll-free
at 1-800-328-5540. You can, of course, construct your order online
and choose an Alternative Payment Method to Pay by Fax, Pay by Mail,
Pay by Phone, or Pay by Purchase Order.
Netscape
Communicator version 4.05 and earlier:
If you are using Netscape Communicator version 4.05 or earlier,
your browser includes a security component set to expire at the
end of 1999. Netscape and its security partner VeriSign encourage
all users of these browser versions to update
their browsers as soon as possible.
Storing
your credit card?
We authorize your credit card purchase through the VeriSign®
Credit Card Processing Network, the leader in Internet web site
credit card processing.
Click here to view our SSL Certificate Status.
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Special Offers
Please take a moment to browse our special offers.
ARGUS®
Large Posters
· Click
here to see how you can SAVE on ARGUS® Large Posters!
FREE
Downloads. You'll receive:
· Teacher-created ideas on how to get the most out of your
TREND products!
· Click
here to browse over 60 great activity sheets.
FREE
e-News Updates. You'll receive:
· Exclusive offers and promotions
· Updates about new and exciting products for your classroom
· FREE, teacher-created reproducible activity ideas
· Click
here to sign up now!
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Order Status, Tracking, and Delivery
Frequently asked questions...
What
is my order's status, and can I track it?
· Click
here to track your order online! You will need your Order
Number and e-mail address used with your purchase. Only online
orders may be tracked through our website.
· To track orders placed by phone / mail / fax, please
call Customer Service and we'll be happy to provide you with your
order's status and delivery tracking information.
· Call toll free 1-800-860-6762
· Call center hours are 8am – 5pm CT, Monday –
Friday
· Currently we do not offer online order tracking.
What
confirmation notifications will I receive?
· We send Order Confirmation and Shipment Confirmation
e-mails for every online order.
· Order Confirmation e-mails are sent immediately upon
placing your online order. They confirm we've received your order
and are processing it for shipment.
· You will receive a Shipment Confirmation e-mail once
your order ships. E-mails are sent each evening on business days.
This e-mail will include package tracking information for your
order (most orders are shipped via UPS or FedEx). Package tracking
information is not available for orders shipped via the USPS (this
affects mainly Alaska, Hawaii, APO/FPO addresses).
How
long will it take to receive my order?
· With Standard Ground Delivery, orders are generally delivered
within 7-10 business days from the date the order is placed.
· We offer Expedited Delivery. Please see our options below.
Can
I expedite my order's delivery?
· We offer Next Day and 2nd Day Expedited Delivery
options for orders placed over the phone.
· Expedited Delivery is not available for online orders.
· Additional, Expedited Delivery fees apply and will be
provided when you place your order.
· Fees are calculated based upon your location and order
weight.
· Please call toll free 1-800-860-6762 to place an Expedited
Delivery order.
· Call center hours are 8am – 5pm CT, Monday –
Friday
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Press Center
TREND Receives
NSSEA's 2009 Customer Service Award!
In March of 2009, TREND received the National School Supply &
Equipment Association's (NSSEA) prestigious annual Customer Service
Award! Each year, the Customer Service Award Winner is decided
by a vote of Dealer members of the NSSEA.
For TREND the award
signifiies much more than Customer Service. It represents the
high standard of work we expect from ourselves, and then deliver
to our customers: from research-based product development, content
value, sales and service support, order fulfillment accuracy,
and order delivery speed.
TREND has proudly received
the Customer Service Award in 2009, 2008, 2007, 2005, 2003, and
2001. We thank our customers for their continued loyalty and appreciation!
TREND
Sponsors 2008 MediaWise Conference
TREND
joined the National Institute on Media and the Family on September
29th, 2008 for the 2nd Annual MediaWise Conference in St. Paul,
MN. "Helping 21st Century Children Succeed in a Media Culture"
Conference
attendees were eligible for a special TREND promotion, PLUS register-to-win
prizes!
Click
here for more on the National Institute on Media and the Family!
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Preferred Address Update
Click here to update your mailing address, ensuring you always receive the latest TREND catalogs!
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