Satisfaction Guaranteed If you're not completely satisfied with your purchase, simply give us a call and we'll make it right with an easy exchange or no-hassle refund. (800) 860-6762 Return to Top Contact Information We want to help you! For information regarding… Order Status and Tracking · Click here to track your order (web orders only)! · Call toll free 1-800-860-6762 · Email us at orders@trendent.com Website Difficulties or Suggestions · Email us at webmaster@trendent.com General Inquiries, Product Feedback or Ideas · Call toll free 1-800-860-6762 · Email us at custserv@trendent.com Becoming a TREND Dealer · Would you like to sell TREND products through your retail, catalog or Internet business? · Click here to visit trenddealer.com, our new business-to-business website. Return to Top Placing An Order Ordering with TREND is easy! You may… Order Online · Safe, secure, reliable · Receive an email confirmation after every order · International orders currently cannot be placed online; please call, fax or email orders being shipped outside the USA ·There is NO minimum order required for online purchases Order by Phone · Call toll free 1-800-860-6762 · Call center hours are 8am – 5pm CT, Monday – Friday · There is a $25 minimum order requirement for phone purchases Order by Fax · Fax your order toll free to 1-800-845-4832 · Available 24 hours · We welcome purchase orders! · There is a $25 minimum order requirement for fax purchases Order by Mail Send your order to: TREND enterprises, Inc. PO Box 64073 St. Paul, MN 55164 · Please make checks payable to TREND enterprises, Inc. · There is a $25 minimum order requirement for mail purchases Shop for TREND products near you · Click here to search retail locations by zip code. Return to Top Shipping Charges and Taxes Below is our shipping schedule and tax policy. Standard Shipping & Handling Charges Continental U.S. and APO Addresses Order Value Standard Charges Up to $34.99 $5.50 $35.00 - $499.99 15% of product total $500.00 or more 10% of product total International Standard Shipping · Charged at actual freight cost · Requires prepayment in U.S. funds and will be shipped International Priority Mail unless otherwise specified. Expedited Delivery Ordering We offer 2-Day and Next Day expedited delivery for orders placed over the phone. You may also shop online and complete your order by phone. Simply select the "Pay by Phone" option during online checkout, and have your credit card information ready when you call. Expedited orders may be placed on business days only, not on weekends and holidays. Expedited orders are shipped and delivered on business days only. Expedited Delivery Rates Below are the rates* for expedited delivery. Order values reflect the product total of your order, excluding shipping and taxes. Order Value 2-Day Service Next Day Service Up to $34.99 $22.95 $27.95 $35.00 - $499.99 15% + $16.95 15% + $22.95 $500.00 or more 10% + $29.95 10% + $44.95 * Rates apply to orders shipping to addresses within the Continental US only and are subject to change. We cannot expedite orders to PO Boxes. ** Oversized Items The above expedited rates do not apply to orders containing oversized items. Please call for an expedited quote if your order contains any of the following items: T-1020 Bulletin Board Storage Box File 'n Save System® , T-1021 Bulletin Board Folders File 'n Save System® , T-1022 Chart Storage Box File 'n Save System® , T-1023 Chart Folders File 'n Save System® , T-30100 Presentation Board, T-30101 Presentation Board For orders shipping to APO / FPO addresses, Alaska, Hawaii, US Territories (such as Puerto Rico), or foreign countries, please call Customer Service for an expedited delivery quote. Expedited Delivery Times Below is the delivery schedule for expedited orders. Schedule reflects delivery of in-stock items with full payment received prior to shipment. Expedited orders placed by 12 noon CT will ship same day. Expedited orders placed after 12 noon CT will ship the following business day. Order Placed by 12 noon CT* 2-Day Service Next Day Service Monday Wednesday Tuesday Tuesday Thursday Wednesday Wednesday Friday Thursday Thursday Monday Friday Friday Tuesday Monday Saturday** Wednesday Tuesday Sunday** Wednesday Tuesday * Add one additional day for delivery on orders placed after 12 noon CT. If you choose to complete an online order by phone, you must call to complete your order by 12 noon CT for your order to ship same day. ** Online orders placed on weekends and holidays may be completed by phone on the next business day to receive expedited service. On that next business day, you must call to complete your order by 12 noon CT for your order to ship same day. Please call toll free 1-800-860-6762 to place an expedited delivery order. Call center hours are 8am - 5pm CT, Monday - Friday. Taxes · CA Residents add sales tax of 7.25% plus appropriate city and county tax · MI Residents add sales tax of 6% plus appropriate city and county tax · MN Residents add sales tax of 6.75% plus appropriate city and county tax · WA Residents add sales tax of 6.5% plus appropriate city and county tax Return to Top Privacy Policy If you wish to order products through this Web site, TREND requires you to enter a minimum of personally identifying information, and provides you the option to establish a password-protected User ID. TREND will only use your personally identifying information to provide the products, services or other benefits you request. TREND will not share your personally identifying information to third parties unless you specifically request that we do so. TREND does not knowingly collect personally identifying information from children under the age of 13, and will do its best to eliminate such information upon written notice that it has been obtained. Return to Top Security Policy Your personal and credit card information is 100% secure when you shop at www.TRENDenterprises.com. Is it Safe to order on the Internet? We take web site security issues very seriously. Our web site shopping system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Netscape Navigator, Netscape Communicator or Microsoft Internet Explorer, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information. What if I don't have a secure browser? You can download a free copy of Microsoft Internet Explorer. What if my browser is not secure and my Online Service won't let me use any other browser? That's ok. You can still order by phone. Just call us toll-free at 1-800-328-5540. You can, of course, construct your order online and choose an Alternative Payment Method to Pay by Fax, Pay by Mail, Pay by Phone, or Pay by Purchase Order. Netscape Communicator version 4.05 and earlier: If you are using Netscape Communicator version 4.05 or earlier, your browser includes a security component set to expire at the end of 1999. Netscape and its security partner VeriSign encourage all users of these browser versions to update their browsers as soon as possible. Storing your credit card? We authorize your credit card purchase through the VeriSign® Credit Card Processing Network, the leader in Internet web site credit card processing. Click here to view our SSL Certificate Status. Return to Top Order Status, Tracking, and Delivery Frequently asked questions... What is my order's status, and can I track it? · Click here to track your order online! You will need your Order Number and e-mail address used with your purchase. Only online orders may be tracked through our website. · To track orders placed by phone / mail / fax, please call Customer Service and we'll be happy to provide you with your order's status and delivery tracking information. · Call toll free 1-800-860-6762 · Call center hours are 8am – 5pm CT, Monday – Friday · Currently we do not offer online order tracking. What confirmation notifications will I receive? · We send Order Confirmation and Shipment Confirmation e-mails for every online order. · Order Confirmation e-mails are sent immediately upon placing your online order. They confirm we've received your order and are processing it for shipment. · You will receive a Shipment Confirmation e-mail once your order ships. E-mails are sent each evening on business days. This e-mail will include package tracking information for your order (most orders are shipped via UPS or FedEx). Package tracking information is not available for orders shipped via the USPS (this affects mainly Alaska, Hawaii, APO/FPO addresses). How long will it take to receive my order? · With Standard Ground Delivery, orders are generally delivered within 7-10 business days from the date the order is placed. · We offer Expedited Delivery. Please see our options below. Can I expedite my order's delivery? · We offer Next Day and 2nd Day Expedited Delivery options for orders placed over the phone. · Expedited Delivery is not available for online orders. · Additional, Expedited Delivery fees apply and will be provided when you place your order. · Fees are calculated based upon your location and order weight. · Please call toll free 1-800-860-6762 to place an Expedited Delivery order. · Call center hours are 8am – 5pm CT, Monday – Friday Return to Top Press Center TREND Receives NSSEA's 2012 Customer Service Award! In March of 2012, TREND received the National School Supply & Equipment Association's (NSSEA) prestigious annual Customer Service Award! Each year, the Customer Service Award Winner is decided by a vote of Dealer members of the NSSEA. For TREND the award signifies much more than Customer Service. It represents the high standard of work we expect from ourselves, and then deliver to our customers: from research-based product development, content value, sales and service support, order fulfillment accuracy, and order delivery speed. TREND has proudly received the Customer Service Award in 2012, 2011, 2010, 2009, 2008, 2007, 2005, 2003, and 2001. We thank our customers for their continued loyalty and appreciation! TREND Sponsors 2008 MediaWise Conference TREND joined the National Institute on Media and the Family on September 29th, 2008 for the 2nd Annual MediaWise Conference in St. Paul, MN. "Helping 21st Century Children Succeed in a Media Culture" Conference attendees were eligible for a special TREND promotion, PLUS register-to-win prizes! Click here for more on the National Institute on Media and the Family! Return to Top Preferred Address Update Click here to update your mailing address, ensuring you always receive the latest TREND catalogs! Return to Top Product Safety As you may be aware, the Consumer Product Safety Improvement Act of 2008 (CPSIA) was passed on August 14, 2008. We take the safety, testing, and certification of our products very seriously. We are committed to producing products that meet or exceed these regulations, as well as continuing to align with the high quality standards you have come to expect from TREND. Click here to locate General Conformity Certificates ("GCCs") for TREND products, or for more information regarding the CPSIA. Return to Top