TREND enterprises, Inc. TREND Home New Products All Products Store Locator Contact Us Special Offers Free Activities Shopping Cart
    Subscribe to E-News Alerts

 Keyword Search
 

Collections
New Products
Product Category
Grade Level
School Subjects
Product Theme
Seasons, Holidays
ARGUS® Products
Christian Products




Customer Service

We're dedicated to providing top-quality service! If you don't find the answers you need, please email or call us and we'll be happy to help you.



Your Delight Guaranteed
Our greatest pride is your satisfaction. If you are not completely happy with your purchase, we will cheerfully exchange it or provide a refund. (800) 860-6762

Return to Top


Contact Information
We want to help you! For information regarding…

Order Status and Tracking
·
Click here to track your order (web orders only)!
· Call toll free 1-800-860-6762
· Email us at orders@trendent.com

Website Difficulties or Suggestions
· Email us at webmaster@trendent.com

General Inquiries, Product Feedback or Ideas
· Call toll free 1-800-860-6762
· Email us at custserv@trendent.com

Becoming a TREND Dealer
· Would you like to sell TREND products through your retail, catalog or Internet business?
· Click here to visit trenddealer.com, our new business-to-business website.

Return to Top


Placing An Order
Ordering with TREND is easy! You may…

Order Online
· Safe, secure, reliable
· Receive an email confirmation after every order
· International orders currently cannot be placed online; please call, fax or email orders being shipped outside the USA
·There is NO minimum order required for online purchases

Order by Phone
· Call toll free 1-800-860-6762
· Call center hours are 8am – 5pm CT, Monday – Friday
· There is a $30 minimum order requirement for phone purchases

Order by Fax
· Fax your order toll free to 1-800-845-4832
· Available 24 hours
· We welcome purchase orders!
· There is a $30 minimum order requirement for fax purchases

Order by Mail
Send your order to:

TREND enterprises, Inc.
PO Box 64073
St. Paul, MN 55164

· Please make checks payable to TREND enterprises, Inc.
· There is a $30 minimum order requirement for mail purchases

Shop for TREND products near you
·
Click here to search retail locations by zip code.

Return to Top


Shipping Charges and Taxes
Below is our shipping schedule and tax policy.

Standard Shipping & Handling Charges
Continental U.S. and APO Addresses

Order Value Standard Charges
Up to $44.99 $6.95
$45.00 - $499.99 15% of product total
$500.00 or more 10% of product total

International Standard Shipping
· Charged at actual freight cost
· Requires prepayment in U.S. funds and will be shipped International Priority Mail unless otherwise specified.

Expedited Delivery Ordering
We offer 2-Day and Next Day expedited delivery for orders placed over the phone.

You may also shop online and complete your order by phone. Simply select the "Pay by Phone" option during online checkout, and have your credit card information ready when you call.

Expedited orders may be placed on business days only, not on weekends and holidays.
Expedited orders are shipped and delivered on business days only.

Expedited Delivery Rates

Below are the rates* for expedited delivery.
Order values reflect the product total of your order, excluding shipping and taxes.

Order Value 2-Day Service Next Day Service
Up to $34.99 $22.95 $27.95
$35.00 - $499.99 15% + $16.95 15% + $22.95
$500.00 or more 10% + $29.95 10% + $44.95

* Rates apply to orders shipping to addresses within the Continental US only and are subject to change. We cannot expedite orders to PO Boxes.

** Oversized Items
The above expedited rates do not apply to orders containing oversized items. Please call for an expedited quote if your order contains any of the following items:

T-1020 Bulletin Board Storage Box File 'n Save System®, T-1021 Bulletin Board Sturdy Folder File 'n Save System®, T-1022 Chart Storage Box File 'n Save System®, T-1023 Chart Sturdy Folder File 'n Save System®, T-1024 Trimmer Storage Box File 'n Save System®, T-7002 Sentence Strip Storage Box with Dividers File 'n Save System®, T-7003 Trimmer Dividers File 'n Save System®, T-7004 Bulletin Board Storage Box File 'n Save System® - ARGUS®, T-7005 Chart Storage Box File 'n Save System® - ARGUS®, T-7007 Sentence Strip Storage Box with Dividers File 'n Save System® - ARGUS®, T-7008 Trimmer Storage Box File 'n Save System® - ARGUS®, T-7009 Poster Storage Box File 'n Save System®, T-7010 Poster Storage Box File 'n Save System® - ARGUS®, T-30100 Presentation Board (24" x 46"), T-30101 Presentation Board (36" x 46"), T-30200 Presentation Board Header (10" x 36")

For orders shipping to APO / FPO addresses, Alaska, Hawaii, US Territories (such as Puerto Rico), or foreign countries, please call Customer Service for an expedited delivery quote.

Expedited Delivery Times

Below is the delivery schedule for expedited orders. Schedule reflects delivery of in-stock items with full payment received prior to shipment.

Expedited orders placed by 12 noon CT will ship same day.
Expedited orders placed after 12 noon CT will ship the following business day.

Order Placed by
12 noon CT*
2-Day Service Next Day Service
Monday Wednesday Tuesday
Tuesday Thursday Wednesday
Wednesday Friday Thursday
Thursday Monday Friday
Friday Tuesday Monday
Saturday** Wednesday Tuesday
Sunday** Wednesday Tuesday

* Add one additional day for delivery on orders placed after 12 noon CT. If you choose to complete an online order by phone, you must call to complete your order by 12 noon CT for your order to ship same day.

** Online orders placed on weekends and holidays may be completed by phone on the next business day to receive expedited service. On that next business day, you must call to complete your order by 12 noon CT for your order to ship same day.

Please call toll free 1-800-860-6762 to place an expedited delivery order.
Call center hours are 8am - 5pm CT, Monday - Friday.

Taxes
· CA Residents add sales tax of 7.5% plus appropriate city and county tax
· MI Residents add sales tax of 6% plus appropriate city and county tax
· MN Residents add sales tax of 6.875% plus appropriate city and county tax
· WA Residents add sales tax of 6.5% plus appropriate city and county tax


Return to Top


Security Policy
Your personal and credit card information is 100% secure when you shop at www.TRENDenterprises.com.

Is it Safe to order on the Internet?
We take web site security issues very seriously. Our web site shopping system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Firefox, Safari, or Microsoft Internet Explorer, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.

What if I don't have a secure browser?
You can download a free copy of
Microsoft Internet Explorer.

What if my browser is not secure and my Online Service won't let me use any other browser?
That's ok. You can still order by phone. Just call us toll-free at 1-800-860-6762. You can, of course, construct your order online and choose an Alternative Payment Method to Pay by Fax, Pay by Mail, Pay by Phone, or Pay by Purchase Order.

Storing your credit card?
We authorize your credit card purchase through the VeriSign® Credit Card Processing Network, the leader in Internet web site credit card processing. Click here to view our SSL Certificate Status.

Return to Top


Order Status, Tracking, and Delivery
Frequently asked questions...

What is my order's status, and can I track it?
·
Click here to track your order online! You will need your Order Number and e-mail address used with your purchase. Only online orders may be tracked through our website.
· To track orders placed by phone / mail / fax, please call Customer Service and we'll be happy to provide you with your order's status and delivery tracking information.
· Call toll free 1-800-860-6762
· Call center hours are 8am – 5pm CT, Monday – Friday

What confirmation notifications will I receive?
· We send Order Confirmation and Shipment Confirmation e-mails for every online order.
· Order Confirmation e-mails are sent immediately upon placing your online order. They confirm we've received your order and are processing it for shipment.
· You will receive a Shipment Confirmation e-mail once your order ships. E-mails are sent each evening on business days. This e-mail will include package tracking information for your order (most orders are shipped via UPS or FedEx). Package tracking information is not available for orders shipped via the USPS (this affects mainly Alaska, Hawaii, APO/FPO addresses).

How long will it take to receive my order?
· With Standard Ground Delivery, orders are generally delivered within 7-10 business days from the date the order is placed.
· We offer Expedited Delivery. Please see our options below.

Can I expedite my order's delivery?
· We offer Next Day and 2nd Day Expedited Delivery options for orders placed over the phone.
· Expedited Delivery is not available for online orders.
· Additional, Expedited Delivery fees apply and will be provided when you place your order.
· Fees are calculated based upon your location and order weight.
· Please call toll free 1-800-860-6762 to place an Expedited Delivery order.
· Call center hours are 8am – 5pm CT, Monday – Friday

Return to Top


Press Center

TREND Receives NSSEA's 2013 Customer Service Award!
In January of 2013, TREND received the National School Supply & Equipment Association's (
NSSEA) prestigious annual Customer Service Award! Each year, the Customer Service Award Winner is decided by a vote of Dealer members of the NSSEA.

For TREND the award signifies much more than Customer Service. It represents the high standard of work we expect from ourselves, and then deliver to our customers: from research-based product development, content value, sales and service support, order fulfillment accuracy, and order delivery speed.

TREND has proudly received the Customer Service Award in 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2005, 2003, and 2001. We thank our customers for their continued loyalty and appreciation!

Return to Top


Preferred Address Update
Click here to update your mailing address, ensuring you always receive the latest TREND catalogs!

Return to Top


Product Safety
As you may be aware, the Consumer Product Safety Improvement Act of 2008 (CPSIA) was passed on August 14, 2008. We take the safety, testing, and certification of our products very seriously. We are committed to producing products that meet or exceed these regulations, as well as continuing to align with the high quality standards you have come to expect from TREND.

Click here to locate General Conformity Certificates ("GCCs") for TREND products, or for more information regarding the CPSIA.

Return to Top


Shopping Links Customer Service Free Downloads Featured Content
Store Locator Order Line (800) 860-6762 All Free Activities Sea Buddies™ Collection
Catalog Quick Shop Customer Service New Learning Fun Activities Dino-Mite Pals™ Collection
Classroom Collections 100% Satisfaction Guarantee New Learning Fun Displays  Discovering Dinosaurs™ Collection
New Products Shipping Information Terrific Papers® Activities Sock Monkeys Collection
All Products Order Tracking Classic & Mini Accents Activities Owl-Stars!® Collection
Shop by Grade Contact Us Trimmers & Borders Activities Furry Friends® Collection
Christian Products Privacy Policy Bulletin Board Set Displays Frog-tastic!® Collection
ARGUS® Products Request Catalog Mini Bulletin Board Set Displays Bake Shop™ Collection
Clearance Center About TREND Certificate Template Center Monkey Mischief® Collection
Shopping Cart   Super Stars Collection
Site Map Diplomas, Certificates, & Awards
Fun Stickers
Bulletin Board Sets
Trimmers and Borders
Flash Cards
Classroom Bingo Games
Educational Classroom Posters
© Copyright 2015 TREND enterprises, Inc. Terms of Use